Shipping & Policies

Welcome to Smallbones

I hope you enjoy your visit. Please contact me if you have any questions: jane[at]smallbones[dot]ca.

Smallbones Studio is located in the tiny hamlet of Gores Landing in southern Ontario, Canada.

  • Prices are listed in Canadian dollars.
  • Payments are made through PayPal. You don’t need a PayPal account and you can use your credit card.
  • Shipping charges are listed for Canada and the United States.
  • Overpayments of $1.00 or more are refunded through PayPal.
  • For a shipping quote to your country, please send an e-mail and I’ll get back to you.I want you to be absolutely pleased with your purchase, so I’m happy to send you any more information and photos, or to answer any questions.

Shipping:

  • Items are mailed through Canada Post.
  • I’ll refund the difference for shipping payments more than $1 above the actual cost. (If you’re in a rush, please let me know and I’ll determine the postage using the fastest method & you can decide if you want to proceed.)
  • Orders are delivered to the post office at least twice each week.
  • No sales taxes apply to items in my shop.
  • Payments are through PayPal where you can also use your credit card.

 

CANADA: Most parcels sent within Canada are sent by the least expensive service.U.S.: Shipping to the US is usually for Light Packet or Small Packet Airmail. Tracked Parcel or Expedited Post is used for heavier or especially valuable items. Be advised that postage for tracked or expedited mail is expensive.

INTERNATIONAL: Please send me a message with your address & I’ll determine the postage. You can choose whether or not to proceed.

INTERNATIONAL BUYERS: Buyers are responsible for any and all customs’ fees, duties, VAT and taxes. Please check with your local customs or postal office for information regarding fees, customs’ charges, duties and taxes. Your order will be shipped as merchandise and listed at actual purchase price, excluding shipping costs. I am not responsible for your country’s customs’ duties or fees. Please check prior to purchase. You can check the possible charges that your country may apply to your shipment at www.dutycalculator.com/new-import-duty-and-tax-calculation.

Refunds & Exchanges:

I want you to be 100% happy with your purchase. Please ask any questions before ordering. I describe items as carefully and accurately as I can. All hand made items are made by me (Jane). Smallbones is dog-friendly, but of course Mr. Jiggs doesn’t have access to the things I’m offering in my shop.

If you’re not happy with your purchase, please contact me to discuss an agreeable solution. Refunds will be issued for authorized returns in the original package with packaging materials and in original condition. Requests for refunds must be made within 7 business days of receipt of item and item must be mailed back within 7 days of my agreement to your return request. Buyers are responsible for return postage.

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